Terms of Service
Effective Date: September 28, 2026 · Last Reviewed: September 2026
Please read these Terms of Service (“Terms”) carefully before accessing or using SANCHAR. By interacting with our WhatsApp Business Channel or accessing our companion web portal (sancharbiz.in), you enter into a legally binding agreement with ARTHEON (Udyam Registration No. UDYAM-TS-09-0247951), a registered enterprise in Hyderabad, Telangana, India, operating the SANCHAR platform.
Platform & Trademark Notice:
WhatsApp® is a registered trademark of Meta Platforms, Inc. SANCHAR is an independent enterprise productivity software platform developed and operated by ARTHEON. SANCHAR is not affiliated with, sponsored by, authorized by, or endorsed by Meta Platforms, Inc. or WhatsApp LLC.
No Legal or CA Advice
SANCHAR is an automated software tool. We do not provide licensed legal counsel, formal debt collection agency services, or Chartered Accountancy opinions.
Merchant Responsibility
SANCHAR only generates suggested drafts. You retain sole editorial control over whether to send, forward, or modify any communication to counterparties.
Zero Abuse Hard-Stop
Threats, criminal intimidation under IPC 506 / BNS, extortion, or police threats are blocked immediately by deterministic safety shields.
1Eligibility & Enterprise B2B Scope
SANCHAR is designed strictly for B2B commercial entities, sole proprietors, micro, small, and medium enterprises (MSMEs), wholesale merchants, traders, manufacturers, and certified tax practitioners.
- You represent and warrant that you are at least 18 years of age and have the full authority to bind yourself or the commercial enterprise you represent.
- You agree to use SANCHAR exclusively for bona fide commercial operations, trade message management, and GST compliance tracking.
- Restricted Enterprise Functionality: SANCHAR provides task-specific enterprise workflows (invoice processing, translation, and recovery follow-ups). It is not an open-domain chatbot and does not answer arbitrary general-knowledge queries.
2Description of Software Services
SANCHAR provides software-as-a-service delivered via WhatsApp and an accompanying web portal, including:
- Indic Language Translation: Translating commercial inbound and outbound trade text messages and audio notes across Indian regional languages (Sarvam AI integration).
- Negotiation Reply Drafting: Suggesting tone-appropriate commercial replies (Formal and Hinglish) for trade disputes, discounts, and dispatch confirmations (Claude Sonnet integration).
- Invoice OCR & Statutory HSN Validation: Multimodal extraction of tax invoices, arithmetic verification, duplicate invoice checks, and comparison of invoiced GST rates against statutory CBIC notification reference tables.
- Trade File Hub: Catalog and price-list storage for automated 1-tap WhatsApp dispatch to buyers.
- Delayed Payment Recovery Assistant: Suggesting relationship-preserving reminder drafts and structured 3-part installment plans for overdue trade receivables.
3Statutory Disclaimers: Non-Legal & Non-CA Advisory
CRITICAL NOTICE ON PROFESSIONAL SERVICES:
SANCHAR is an automated assistive software tool, not a law firm, debt recovery agency, or registered Chartered Accountancy firm.
- No Legal Advice: Messages drafted by the Payment Recovery Assistant do not constitute legal notices, statutory demands, or formal arbitrations under the MSMED Act 2006 or Insolvency & Bankruptcy Code. Sanchar never engages in physical recovery or calls debtors.
- No Chartered Accountancy or Tax Filing Advice: While SANCHAR audits HSN codes against Central Board of Indirect Taxes and Customs (CBIC) statutory rate tables, SANCHAR is not an authorized GST Suvidha Provider (GSP) or Application Service Provider (ASP). All extracted tax calculations, HSN statutory validations, and Input Tax Credit (ITC) claims must be independently audited and verified by your qualified Chartered Accountant or GST practitioner before filing GSTR-1, GSTR-3B, or annual returns.
4Acceptable Use, Anti-Spam Warranties & Hard-Stop Safeguard
You agree to use SANCHAR responsibly and in compliance with all Indian laws, including the Bharatiya Nyaya Sanhita (BNS), Information Technology Act, 2000, and Meta Business Messaging Policies:
- Zero Tolerance for Intimidation: You may not use SANCHAR to draft, transmit, or facilitate abusive language, physical threats, goon references (“gunde”), extortion, or criminal intimidation under Section 506 IPC / BNS.
- Deterministic Hard-Stop: SANCHAR maintains a strict regex safety filter. If abusive or threatening keywords are detected in your prompt, AI generation halts immediately with zero tokens executed, returning an educational compliance refusal.
- Anti-Spam & Opt-In Warranty: You represent and warrant that all WhatsApp numbers to whom you forward SANCHAR-generated replies belong to established commercial counterparties (buyers, suppliers, debtors) who have consented to communicate with you. Using SANCHAR for unsolicited bulk marketing, spam, or cold outreach is strictly prohibited and will result in immediate permanent account termination.
5Intermediary Safe Harbor under Section 79 of IT Act, 2000
SANCHAR operates as an Intermediary under Section 2(1)(w) and claims statutory immunity under Section 79 of the Information Technology Act, 2000.
SANCHAR does not initiate user transmissions, does not select message recipients, and does not alter the substantive information in transit. In compliance with Rule 3 of the IT (Intermediary Guidelines) Rules, 2021, any aggrieved party may report objectionable, unlawful, or infringing content to our designated Grievance Officer at complaint@sancharbiz.in for prompt investigation and takedown.
6Merchant Indemnification Clause (Legal & Police Protection)
Comprehensive User Indemnity:
You explicitly agree to defend, indemnify, and hold harmless ARTHEON (and its operating platform SANCHAR), its management, and its infrastructure partners from and against any and all claims, liabilities, damages, losses, costs, police complaints, FIRs, or legal proceedings (including reasonable advocates' fees) arising out of or related to:
- Any communication, reminder, or payment follow-up transmitted or forwarded by you to any third party.
- Any allegation of criminal intimidation, defamation, harassment, or extortion leveled by a debtor or counterparty under the Bharatiya Nyaya Sanhita (BNS) or Indian Penal Code (IPC).
- Any tax assessments, GST interest notices (Section 50 CGST Act), or penalty orders (Section 73/74 CGST Act) resulting from Input Tax Credit claims or invoices processed through SANCHAR.
- Your violation of WhatsApp Business Messaging Policies or applicable data protection regulations.
7Subscription Plans, Billing & Cancellations
Freemium Tier: Includes up to 5 free actions per day. The daily limit resets at midnight Indian Standard Time (IST).
Paid Subscriptions: Commercial plans (e.g. Business Tier at ₹999/month) are billed on a recurring monthly basis via Razorpay (UPI Autopay, debit card, or credit card).
Cancellation Policy: You may cancel your subscription at any time through the web portal settings. Your service will remain active until the end of your prepaid billing period. Subscription payments are non-refundable except where required by applicable law.
8Intellectual Property & Data Ownership
- Your Commercial Assets: You retain complete and exclusive ownership of all invoice documents, trade catalogs, customer ledger entries, and business communications processed by SANCHAR.
- SANCHAR Intellectual Property: All software code, algorithms, prompt engineering architectures, branding, UI designs, and database models belong exclusively to ARTHEON. You are granted a limited, non-exclusive, revocable license to access the service.
9Limitation of Liability
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- SANCHAR disclaims all warranties regarding optical character recognition (OCR) accuracy, translation completeness, or counterparty payment compliance.
- SANCHAR shall not be liable for any indirect, punitive, or consequential damages, loss of business goodwill, vendor disputes, or tax penalty notices resulting from your use of the platform.
- Our total cumulative liability for any claim arising out of these Terms shall not exceed the total amount paid by you to SANCHAR in the three (3) months preceding the incident.
10Governing Law, Grievance Officer & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of India.
Designated Grievance Desk: Grievance Redressal Desk, ARTHEON
Entity: ARTHEON (Operating Platform: SANCHAR)
Official Complaint Email: complaint@sancharbiz.in
Physical Postal Address: Giridhari Executive Park, Bandlaguda, Peeramcheri, Hyderabad, Telangana, India (PIN: 500091)
Resolution SLA: Acknowledged within 48 hours; resolved within 15–30 calendar days.
Any unresolved legal dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent civil courts situated in Hyderabad, Telangana, India.